Frequently Asked Questions

1. What type of candy bars do your wrappers fit?

2. Do you include the candy bars with the wrappers?

3. Do you have foil wrapped bars?

4. If I purchase just the wrappers only, how do I wrap the bars?

5. I don’t see a wrapper that meets my needs. Can you create a custom design for me?

6. Can I include a photo or logo on my wrapper?

7. Do you have minimums?

8. How do I place an order?

9. Can I see a proof of my wrapper design before you process my order?

10. What if I want to make changes after I approve my proof?

11. Can I cancel my order?

12. How long will it take to receive my order?

13. Do you provide rush service?

14. What payment methods do you accept?

15. How will my order be shipped?

16. Do you ship chocolate in warm or hot weather?

17. What if my chocolate arrives too soft?

18. What is your refund policy?

19. How do you handle personal information?

1. What type of candy bars do your wrappers fit? We currently offer wrappers for the regular 1.5 5oz. size HERSHEY’S® Milk Chocolate and Nestlé Crunch® bars, HERSHEY’S ® Miniatures and the snack size KitKat® bars.

2. Do you include the candy bars with the wrappers? Yes, you can order wrapped bars or just the wrappers only and buy your own candy.

3. Do you have foil wrapped bars? Yes. First we over wrap the new enclosed style packaging with silver or gold foil and then our wrapper. This method of wrapping assures that you still get the “classic” look of the old foil style bars previously offered by HERSHEY’S® and Nestlé Crunch®.

4. If I order just the wrappers, how do I wrap the candy? We provide the wrappers, foil sheets, detailed wrapping instructions and a glue stick. 

5. I don’t see a wrapper that meets my needs. Can you create a custom design for me? Yes, we can either adapt our stock designs (designs found on our website) by changing the colors or font styles or we can create a custom design from scratch to suit your individual tastes and event needs. There is a $25.00 upfront custom design charge before we begin work. Please allow 3 weeks processing time for custom orders.

6. Can I add a photo or logo to my wrapper? Yes. You can email your photo or logo to photos@wrapsodydesigns.com in either a .jpg or. tiff format, or you can send it by regular mail (see Contact Info page for mailing address) and we will scan your photo and return your original unharmed. There is a $5.00 scanning/image-editing fee for all stock and custom designs that include a photo.

7. Do you have minimums? Yes. Please see our Pricing and Minimums page for costs and minimum quantities.

8. How do I place an order? Please see our How To Place An Order page.

9. Can I see a proof of my wrapper design before you process my order? Yes, we will email you a final proof for your approval. If you would like to see a hard copy of your proof to check colors and to see final output quality we will send a copy either USPS Priority or Express Mail and the charges will be added to your final total. NO ORDERS WILL BE PROCESSED WITHOUT PROOF APPROVAL. It is your responsibility to provide us with a valid email address and to get in touch with us in a timely manner. A delay in proof approval will add to the processing time of your order.

10. What if I want to make changes after I approve my proof? Your approval of the proof gives us the right to immediately print and process your order. If your wrappers have not been printed you may make additional changes and request another proof. If your wrappers have been printed and you need to make changes you will be charged full wrapper price for the new wrappers to be printed. If the reprint is due to an error on our part, you will not be charged.

11. Can I cancel my order? Please see our How To Place An Order page.

12. How long will it take to receive my order? We work by event date and request that you provide us with a “must have by” date. We will make every attempt to get your order to you on or before that date.

13. Do you provide rush service? We do, but ask that you contact us prior to placing your order so that we can determine if we can get your order to you in time. There is a $15.00 rush charge for turnaround times less than 1 week and depend upon our volume and the quantity being ordered.

14. What payment methods do you accept? Please see our How To Place An Order page.

15. How will my order be shipped? We ship UPS and United States Postal Mail. See our How To Place An Order page for further information.

16. Do you ship chocolate in warm or hot weather? We do ship in warm and hot weather, but STRONGLY advise ordering wrappers only during the summer to avoid possible melting of the candy bars. If you do order wrapped bars we recommend expedited shipping. We also recommend shipping to an alternate address where someone can receive the package so it will not be left sitting outside.

17. What if my chocolate arrives too soft? Do not handle the candy bars; just let the package sit at normal or air-conditioned room temperature until they re-harden. DO NOT put in refrigerator or freezer. This can cause “bloom”, a white substance to appear on the bars, although it does not affect the taste. Also, condensation from the extreme temperature change can damage the wrappers.

18. What is your refund policy? Please see our How To Place An Order page.

19. How do you handle personal information? We never share, exchange, or otherwise distribute any of the information that you provide us.